Terms, Policy, and Conditions
1. Introduction
Welcome to Hydration Station. By using our services, you agree to comply with the following terms and conditions. Please read them carefully.
2. Services Provided
Hydration Station delivers premium alkaline water for homes, offices, and community spaces. We offer both 5-gallon and 1-gallon jugs of alkaline water to meet your hydration needs.
3. Ordering and Payment
- Orders can be placed through our website or by contacting our customer service.
- Payment is required at the time of order. We accept various payment methods including credit/debit cards and online payment systems.
4. Delivery
- Delivery schedules will be confirmed at the time of order.
- We strive to deliver within the agreed timeframe but are not liable for delays caused by unforeseen events or circumstances.
5. Returns and Refunds
- For any issues with your order, please contact our customer service within 24 hours of delivery for assistance.
6. Quality Assurance
- We ensure that all our alkaline water is produced and handled according to strict quality control standards.
- If you have concerns about the quality of the water, please contact us immediately so we can address the issue.
7. Customer Responsibilities
- Ensure that someone is available to receive and sign for deliveries.
- Keep the delivery area accessible and free from obstacles to facilitate smooth delivery.
8. Privacy Policy
- We are committed to safeguarding your privacy. Your personal information will be used solely for processing orders and enhancing our services, as outlined in our Privacy Policy.
9. Changes to Terms
- Hydration Station reserves the right to modify these terms and conditions at any time. Changes will be posted on our website, and continued use of our services will indicate acceptance of the updated terms.
10. Contact Us
- For any questions or concerns about these terms, our services, or your order, please contact our customer service team via email or phone, or visit our contact page on the website.
